Meituan's subsequent response to accidentally deleting user photos: Over 100 people affected, a dedicated technical support team has been established to assist in recovery and compensation.

MaticHoleFiller · 2026-03-26T17:18:32+00:00

Recently, some Android users of the Meituan app reported that images and videos were being unexpectedly deleted. Meituan customer service explained that this was due to conflicts between Android system cache clearing and third-party SDKs. Meituan responded quickly by forming a technical support team to ensure user privacy was not affected and will compensate affected users for their losses.

MaticHoleFiller

2026-03-26 17:18:32

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Sina Tech News, March 24th — Recently, some Android users have reported receiving notifications that their images and videos were unexpectedly deleted while using the Meituan app.

In response, Meituan official customer service stated: “This issue mainly occurs when, in very rare cases, the Android system automatically clears cache and encounters conflicts with third-party SDKs, leading to anomalies. Since the problem was identified, over 180 users have contacted customer service for inquiries. The potential affected user base is estimated to be in the hundreds. We have promptly carried out an emergency fix after discovering the issue.”

Meituan customer service emphasized that this problem only occurs at the local phone system level. The Meituan app does not read, store, or transfer any user personal data, and user privacy and account information remain unaffected.

It is reported that after discovering the issue, Meituan quickly established a dedicated technical support team, working with professional security technology teams to assist affected users in recovering their data. Currently, Meituan customer service has apologized to each affected user and will bear all costs and compensate for any losses.

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Editor: Jiang Yuhan

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